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SANTTU KOTTILA

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Parempaa asiakaskokemusta rakentamassa: mitä digimaailma voisi oppia kivijalasta

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Tässä nykyisessä digitaalista maailmaa ihannoivassa kuplassa unohdetaan rakentaa hyvää asiakaskokemusta ja hyödyntää siinä varsinkin kivijalassa hyväksi havaittuja metodeja. Puheenvuoro keskittyy digitaalisen asiakaskokemuksen parantamiseen, mutta näkökulma ja esimerkit ovat tosi poikkeuksellisia.

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